How to Handle Conflict in the Workplace
How to Handle Conflict in the Workplace Last Updated: January 5, 2018 1:32:23 PM PST Give feedback Learn about some practical strategies you can use to handle conflict in the workplace. 1. Talk with the other person. Ask the other person to name a time when it would be convenient to meet. Arrange to meet in a place where you won't be interrupted. 2. Focus on behavior and events, not on personalities. Say “When this happens …” instead of “When you do …” Describe a specific instance or event instead of generalizing. 3. Listen carefully. Listen to what the other person is saying instead of getting ready to react. Avoid interrupting the other person. After the other person finishes speaking, rephrase what was said to make sure you understand it. Ask questions to clarify your understanding. 4. Identify points of agreement and disagreement. Summarize the areas of agreement and disagreement. Ask the other person if he or she agrees with your assessment. Modify your assessment until...